Frequently Asked Questions

Everything you need to know about onboarding, pricing, and integration.

How long does the onboarding process take?

We prioritize speed without compromising compliance. We offer a 24-hour pre-approval SLA, giving you a decision on your application within one business day. Full integration and "Go-Live" typically occur within 2 to 5 business days.

What is your pricing structure?

Our pricing is transparent and tailored to your business model. We typically operate on a fixed percentage per transaction plus a small fixed fee. For high-volume merchants, we offer custom interchange-plus pricing models. Contact our sales team for a personalized quote.

Do you require a Rolling Reserve?

Rolling reserves are determined on a case-by-case basis depending on your business risk profile and processing history. While not mandatory for all merchants, they may be applied to high-risk verticals to ensure stable processing continuity.

Which geographies do you support?

We currently support merchants incorporated in the US, UK, EU, Canada, and Australia. We are rapidly expanding our global footprint to support businesses in APAC and LATAM regions by the end of this year.

How do I integrate Ex-Payments into my website?

Integration is simple with our robust REST API and pre-built SDKs for major platforms like Shopify, WooCommerce, and Magento. Our developer documentation provides comprehensive guides, and our technical support team is available to assist with custom implementations.

Still have questions?

Our support team is available 24/7 via phone or email.

Start Your Application